Privacy Policy

Metro Hospital Manendragarh ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metrohospitalmdgr.com or use our healthcare services.

Please read this privacy policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register as a patient or book an appointment
• Subscribe to our newsletter or health updates
• Contact us through our website or phone
• Fill out forms on our website
• Receive medical treatment at our facility

This information may include:

• Full name and date of birth
• Contact information (email address, phone number, mailing address)
• Medical history and health information
• Insurance information
• Emergency contact details
• Government-issued identification numbers (as required by law)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and device identifiers
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Click-stream data

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

• Medical Care: To provide, coordinate, and manage your healthcare services
• Appointment Management: To schedule, confirm, and remind you of appointments
• Communication: To respond to your inquiries and provide customer support
• Health Updates: To send newsletters, health tips, and hospital updates (with your consent)
• Billing and Insurance: To process payments and coordinate with insurance providers
• Quality Improvement: To improve our services and patient care
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Research: For medical research purposes (only with proper anonymization and consent)

3. Disclosure of Your Information

We may share your information in the following circumstances:

3.1 Healthcare Providers

We may share your medical information with healthcare professionals involved in your care, including physicians, nurses, specialists, and laboratory personnel.

3.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Laboratory testing services
• Medical equipment suppliers
• IT and data storage providers
• Billing and collection services

3.3 Insurance Companies

We may disclose your information to insurance companies for claims processing and verification of coverage.

3.4 Legal Requirements

We may disclose your information when required by law, such as:

• In response to court orders, subpoenas, or legal processes
• To comply with public health reporting requirements
• To prevent or investigate suspected fraud or illegal activities
• To protect the rights, property, or safety of Metro Hospital, our patients, or others

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, patient information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure data storage with restricted access
• Regular security assessments and updates
• Employee training on data protection and confidentiality
• Access controls and authentication mechanisms
• Physical security measures at our facility

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Correction

You have the right to access and request correction of your personal and medical information. You may request a copy of your medical records by contacting our Medical Records Department.

5.2 Opt-Out of Marketing Communications

You can opt out of receiving promotional emails and newsletters by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

5.3 Restriction of Processing

You may request restrictions on how we use or disclose your information, subject to legal and medical care requirements.

5.4 Data Portability

You have the right to receive your medical information in a structured, commonly used format.

5.5 Withdrawal of Consent

Where we rely on your consent to process your information, you may withdraw that consent at any time.

6. Retention of Information

We retain your personal and medical information for as long as necessary to:

• Provide ongoing medical care and services
• Comply with legal, regulatory, and professional obligations
• Resolve disputes and enforce our agreements
• Maintain medical records as required by Indian law

Medical records are typically retained for a minimum of 10 years from the date of last treatment, or longer as required by applicable laws.

7. Children's Privacy

Our website and services are not directed to children under the age of 18. We collect information about minor patients only with the consent and involvement of a parent or legal guardian. Parents and guardians have the right to access, review, and request deletion of their child's information.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms like Facebook. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

Your information is primarily stored and processed in India. If we transfer information internationally, we will ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.

For material changes, we will provide notice through our website or by other appropriate means.

11. Compliance with Indian Laws

Metro Hospital complies with applicable Indian healthcare and data protection laws, including:

• The Information Technology Act, 2000 and its amendments
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (as applicable)
• Medical Council of India regulations on patient confidentiality
• Clinical Establishments Act regulations

13. Data Deletion Requests (Facebook/Meta Users)

If you have connected your Facebook account to Metro Hospital services and wish to request deletion of your data:

13.1 How to Submit a Request

1. Log in to your Facebook account
2. Go to Settings & Privacy → Settings → Apps and Websites
3. Find "Metro Hospital" in your list of apps
4. Click Remove
5. Click Send Request to request data deletion

13.2 What Happens Next

• You will receive a unique confirmation number
• Your request will be processed within 30 days
• You can track your request status at: data-deletion-status.html
• We will provide a human-readable explanation of your request status

13.3 Important Medical Records Notice

While we will delete or anonymize your personal data where legally permissible, certain medical records must be retained as required by Indian law (typically for a minimum of 10 years). These records will remain confidential and secure. Any refusal to delete specific data will be justified based on legal requirements and patient safety considerations.

Track your deletion request status: Data Deletion Status Page

14. Acknowledgment

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our website or services.